Moving Out

Moving out of your Purple Frog home

Moving out soon? This guide explains what you need to do, how checkout works, and how to help get your deposit back as quickly as possible.

Your quick move-out checklist

Before your tenancy ends, please make sure you have:

Booked your checkout appointment

Reported any maintenance issues

Cleaned the property properly

Removed all belongings and rubbish

Paid all rent

Closed your utility accounts

Sent us proof of bills and council tax

Completed your forwarding address form

Returned all keys at checkout

---

1. Book your checkout appointment

You must book a checkout appointment with Purple Frog before you move out.

At checkout, we will:

• Collect your keys
• Inspect the property
• Record the condition of the property
• Discuss any possible charges with you

Important

• Your checkout appointment must be before 12 noon on the last day of your tenancy
• We can only complete checkout when the last tenant has fully moved out
• The property must be empty and cleaned before checkout
• All keys must be ready to hand back
• Only one tenant should book the appointment for the whole house

The earlier your checkout is completed, the sooner we can usually begin processing your deposit return.

Book and re-schedule your check out appointment through your tenant app.

---

2. Report maintenance before you leave

Please tell us about any maintenance issues before your tenancy ends.

Reporting issues early gives us time to investigate and can help avoid delays or extra costs after checkout.

Common examples include:

• Broken bed frames or slats
• Leaking taps or showers
• Faulty boilers or radiators
• Broken furniture
• Missing or broken keys
• Doors not closing or locking properly
• Damaged shelves, hooks or handles

Report maintenance

---

3. Clean the property properly

Cleaning is one of the most common reasons for deposit deductions.

Please leave the property clean, tidy and ready for the next tenants.

Pay particular attention to:

• Ovens, hobs and extractor fans
• Fridges and freezers
• Bathrooms and toilets
• Floors and carpets
• Kitchen cupboards
• Bedrooms
• Skirting boards and surfaces
• Inside and outside bins

Remember to remove all food from cupboards, fridges and freezers.

---

4. Remove marks from walls carefully

Scuff marks, Blu Tack stains and sticky residue are common causes of end-of-tenancy charges.

A magic sponge can often help remove marks from painted walls, mirrors and kitchen surfaces.

How to use a magic sponge

Lightly dampen the sponge

Gently rub the marked area

Wipe with a clean damp cloth afterwards

Do not use magic sponges on wallpapered or textured surfaces, as they may cause damage.

Read our magic sponge guide

---

5. Clear all rubbish and belongings

Anything left behind may lead to removal charges.

This includes items left in:

• Bedrooms
• Cupboards
• Kitchens
• Bathrooms
• Gardens
• Yards
• Sheds
• Bin areas

Important

• Rubbish removal can be expensive
• Furniture removal costs even more
• Please do not leave waste on the street

Councils can investigate dumped rubbish and may issue fines if it is traced back to you.

Plan ahead and clear out as much as possible in the weeks before you move.

For large items, arrange a bulky waste collection with your local council.

---

6. Empty the bins

Your wheelie bins should be empty when you leave.

Please do not rely on the next weekly bin collection after your tenancy ends. The property needs to be ready for the next tenants.

If bins are full or overflowing at checkout, removal charges may apply.

---

7. Pay your rent and bills

Before your deposit can be returned, all rent must be paid by all tenants named on the tenancy agreement.

You may also need to provide proof that your bills are fully paid for the tenancy period.

This may include:

• Gas
• Electricity
• Water
• Council tax

You are responsible for bills until the last day of your tenancy, not just the day you move out.

---

8. Council tax

Full-time students are usually exempt from council tax, but you must prove this to the council.

Once your council tax account is closed, please send us evidence showing there is nothing left to pay.

If your local council is Nottingham City Council, you do not need to send us council tax evidence.

---

9. Send us your final bills

Please email proof that your utilities and council tax have been dealt with to:

deposits@purplefrogproperty.com

The sooner we receive the correct documents, the sooner we can process your deposit return.

---

10. Complete your forwarding address form

Each tenant must complete the moving out form with their forwarding address.

This helps us process your deposit and contact you after you leave.

Complete your forwarding address form

---

11. Return all keys

All keys must be returned at checkout.

This includes:

• Front door keys
• Bedroom keys
• Window keys
• Post box keys
• Fobs
• Access cards

Missing keys may lead to charges for replacements or lock changes.

---

Getting your deposit back

We want to help you get back as much of your deposit as possible, as quickly as possible.

To help avoid delays, make sure:

• Rent is fully paid
• The property is clean
• All rubbish is removed
• Maintenance issues are reported early
• Keys are returned
• Final bills are sent to us
• Each tenant completes the forwarding address form

We aim to return deposits as soon as possible after the end of the tenancy, once we have completed checkout and received the information we need.

---

Staying on?

If you have already signed a new tenancy agreement for the same property, some parts of this process may not apply to you.

If you are unsure, please contact us and we’ll let you know what you need to do.

---

Need help?

Moving out can feel like a lot, but we’re here to help.

If you have any questions, contact your local Purple Frog office before your tenancy ends. It is much easier to sort things early than after checkout.

Contact Purple Frog