Blocked Drains and Toilets

Know Your Responsibilities

Your landlord is responsible for maintaining the drains and plumbing in your property; it is your responsibility not to block those drains.

If the drains or a toilet in your home are blocked, it's likely caused by actions of the tenants. If we send a contractor and find that the fault is caused by your actions, you will be charged for the contractor's time.

Preventive Measures

Avoid Flushing Inappropriate Items

Only flush pee, poo, and paper down the toilet. Wet wipes, cotton buds, nappies, sanitary products, and other items can cause blockages.

Kitchen Sink Care

Fat and grease can clog kitchen sinks; do not pour them down the sink drain.

Self Help Solutions

Plunger

The trusty plunger can work wonders for minor toilet blockages.

Hot Water and Dishwashing Liquid

Pour a mixture of hot water and dishwashing liquid down the toilet. This can help break down blockages.

Remove Hair

If it's your shower/bath drain which is blocked, it's very likely caused by hair getting trapped.

When to Contact Your Landlord

If self-help methods fail, contact your landlord or property management promptly.

Do not attempt major repairs yourself.

What If It's Not Your Fault?

Sometimes, it's not the tenant or landlord responsible for the drains. Local water authorities handle shared drainage or a blockage from a next door property could cause the problem.